🔁 Refund and Cancellation Policy

At Veefresh, we strive to ensure your satisfaction. Our refund and cancellation process is simple, transparent, and customer-friendly.

1️⃣ Received a Poor Quality or Damaged Product?

If your item arrives damaged or is of poor quality:

  • 📦 Return it in the original packaging and condition.

  • 🔍 Once inspected and confirmed defective,

  • 💰 A full refund, including shipping charges, will be issued.

2️⃣ Received the Wrong Product?

If you received a product you didn’t order:

  • 📦 Return it unused and in original packaging.

  • ✅ If available, we’ll send the correct item.

  • 🔁 If not, we’ll issue a full refund.

3️⃣ Changed Your Mind? Want to Cancel or Return?

🛑 Before Shipping:

  • Call or cancel the order via your Veefresh account.

  • 💸 Refunds processed to your original payment method within 7–14 business days.

📦 After Receiving the Product:

You may return it within 15 days, provided:

  • 🛍️ It meets Veefresh’s return policy.

  • 🔐 Items are sealed/unopened and in original packaging.

  • 🎁 For food/gift boxes, original tags and seals must be intact.

✔️ Once accepted, the replacement product will be delivered within 7–10 days.

4️⃣ Paid via Credit/Debit Card?

  • If canceled before shipping, refunds go directly to your card within 7–14 business days.

  • If shipped but not delivered, you’ll receive a full refund.

  • 📝 Delivered products can be refunded (excluding original shipping fees) if return is approved after inspection.

  • 💳 Some banks may take up to 30 days to reflect the refund in your statement.

5️⃣ Paid via Cash on Delivery?

  • Refunds will be issued as Veefresh online credits.

  • 🛍️ These credits can be used for future purchases on our website.

6️⃣ Received an Incomplete Order?

If a part of your order is missing:

  • 📸 Take photos and a video on the day of delivery.

  • 📤 Share them with us for verification.

  • 📦 Once confirmed, we’ll send the missing item immediately.

📞 Contact Us

For any refund, return, or cancellation issues:

We’re here to help ensure your shopping experience with Veefresh is smooth and satisfying.